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Frequently Asked Questions
WHAT ARE THE SIZES FOR INFINITY DRESSES?
We offer 2 infinity dress styles: Calista, the original infinity dress and Jacqueline, the infinity dress with long sleeves.
Each style is available in 3 lengths: (1) top/mini/above the knee, (2)midi/below the knee and (3) maxi/floor length.
*Specialty Petite – fits US Girl’s size 14-16 up to US Women’s size 6 (Calista and Jacqueline Infinity)
*Regular – fits US Women’s size 0 to 12 (Jacqueline infinity w/ long sleeves); fits US Women’s size 0 to 14 (Calista infinity)
*Plus – fits US Women’s size 14 to 20 (Jacqueline infinity w/ long sleeves); fits US Women’s size 16 to 24 (Calista infinity)
By request, we also offer custom sizes made to your measurements and desired length. Simply email us at
I HAVE OUT-OF-STATE BRIDESMAIDS. HOW CAN I GET THEM TO TRY ON DRESSES?
We're happy to ship sample dresses to your girls. This is a special service we provide for weddings only. To start the process, contact us via email. We'll create you a ticket and once we receive your deposit, we will ship the dress(es). The deposit is the price of the dress and this is fully refundable. You and your bridal party will have seven (7) days with the samples, after which, you must return them with the shipping label we provide. Once the products are received - they must be returned in the original condition - we will refund your deposit.
DO YOU DO AT HOME CONSULTATIONS FOR BRIDAL PARTIES?
Certainly. This is another service we provide specially for our brides. If you'd like to get your group of ladies together, we can bring our mobile closet to you. This consultation and trunk show typically lasts 2 hours and will include light refreshments and individualized sessions with each of your girls. We love any reason to have a dress up party!
DO YOU HAVE DRESS TUTORIALS?
On our social media pages, we show different ways to wear, style and accessorize our infinity dresses. Visit us on Instagram, Facebook and Youtube.com
I’M PREGNANT. HOW WILL MY INFINITY DRESS FIT? DO YOU HAVE MATERNITY OPTIONS?
Yes we do! In fact, our mommy and me collection came about when I was pregnant with my first baby. We came up with the infinity dress design with the built in bandeau (and matching baby dresses), for a comfortable, stylish way to nurse the little ones.
Our infinity dresses come in size ranges. They’re made with durable, stretch fabrics and come with an elastic waist band that can be worn on, above or below the belly. We recommend that you base your order size on your pre-pregnancy dress size. For example, if you normally wear a size 8, then order the regular infinity dress size (fits US women’s 0 – 12). If you normally wear a size 12 or 14, we recommend ordering a size up (Plus Size fits US women’s 14 – 24) to account for the baby bump.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
The processing time for your order depends on the item. Once your order has shipped, we will send you the tracking number.
NOTE: We do not take responsibility for import fees. We do not deliver to PO boxes. We are not responsible for damages in transit or unexpected delays caused by customs or postal services. If you would like to purchase package insurance, please contact us so we can arrange that for you.
*READY-TO-SHIP ITEMS: These are standard size dresses that will ship within 1 business day. Shipping time takes 3-5 business days.
*CUSTOM ORDERS: These are items made to your specific measurements. These can also be standard size items that are made-to-order. Processing and shipping take 8-10 weeks.
* EXPEDITED SHIPPING: You can upgrade your order for faster delivery. Simply contact us so we can arrange that for you.
* RUSH PROCESSING: This is available for custom orders needed in less than 4 weeks. 50% of the item cost will be added for rush processing. Please contact us to discuss your specific order and timing needs.
HOW DO I TRACK MY ORDER?
Once your order has shipped, you will receive an email from us stating your order has shipped which will include a tracking number.
DO YOU ACCEPT RETURNS?
Custom orders made to your measurements cannot be returned. Ready-to-ship items are eligible for return. Please refer to our return policy for more details.
DO YOU TAKE ORDERS FOR LARGE GROUPS?
Yes, we do! If you have a sorority, dance team, choir group or bridal entourage that would like to purchase a large order, please contact us directly so that we can make sure fabrics are taken from the same production lot. This makes sure there are no color variations. And depending on the size of your order, you may also be able to avail of a quantity discount!
CAN I WEAR A BRA UNDER MY INFINITY DRESS? WILL IT BE SEEN?
Yes, you can. We can show you some ways to tie the dress that will cover your bra. For other styles that are backless, we provide complimentary tube tops by request. These are free of charge! Simply message us that you need one and provide us with your desired size (see size chart).
HOW CAN I WASH MY INFINITY DRESS?
Our infinity dresses can be washed in the machine using the delicate cycle, with cold water. It is best to use a washing bag (like one used for bras) so that the long straps do not get tangled. Tumble dry on a low setting in the washing bag or for best results, hang dry. Do NOT bleach. Dry Cleaning is NOT recommended as sometimes it can cause the fabric to fray. If needed, iron with the coolest setting.
I’M INTERESTED IN COLLABORATING. DO YOU WORK WITH SOCIAL MEDIA INFLUENCERS, BLOGGERS, PHOTOGRAPHERS, JOURNALISTS, ETC?
We love a great collaboration! If you have an idea in mind, please share it with us by emailing email@example.com
ARE YOU INTERESTED IN RETAIL DISTRIBUTION? DO YOU WORK WITH SHOP OWNERS?
We would love to talk about your interest in carrying our products! Please email firstname.lastname@example.org to get the conversation started.
CAN I REQUEST A FABRIC SWATCH?
Certainly! If you’d like to see a sample of fabric/s before ordering, we can mail one to you. Fabric samples are available for a flat fee of $5. Simply message us a request.
Chantilly Belle Infinity Pieces are machine washable on Gentle Cycle and Cold Water settings. For best results, place in a garment laundry bag. This helps to prevent the long straps from tangling. We recommend hanging the garment to dry but you can also tumble dry at the lowest setting if using a garment bag. It is not necessary to iron, but if you prefer to, use the lowest setting. Do NOT dry clean. Do NOT bleach.
SHIPPING & RETURNS:
Shipping is via Priority Mail. Shipments typically arrive in 3-5 days once the order has been processed but this is not guaranteed. Once your item has shipped, you will receive a tracking number. Chantilly Belle is not liable for items lost or damaged in transit. If you would like to purchase insurance for your shipment, please message me to customize your shipping.
Tailored pieces which are items sewn to your provided measurements are not eligible for return. No returns, exchanges and refunds on final sale items.
To return an item which is not tailored, please notify me via email within 3 days of receiving your order and include a reason for your return. Please include a copy of this correspondence when you ship your item back. You, the buyer, are responsible for the shipping cost of the return. Items must be shipped back within 7 days of delivery and must be in original condition. If the item is damaged, only a partial refund will be issued. Once the return has been received and reviewed, your refund will be issued.
FIND US AT
Chantilly Belle Studio
203 S Sequoia Dr
Springfield, TN 37172
By Appointment Only